We are offering a new feature for our customers: request handling procedure based on our company’s Helpdesk. Due to modifications and changes made in system’s behavior, our customers now can have a partition set up at our Helpdesk with the rights of an engineer.
The customer’s staff members will be able to receive and process trouble tickets, receive notifications and generate reports with the Helpdesk working process being already optimized and formalized, what will allow to drastically reduce its commissioning period. Now the providers who are willing to establish NOC do not need to waste time and resources on their own request handling system implementation, they can make use of our information resources and best business practices of process implementation.