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Three male IT engineers sitting at a round table in front of a big smart panel and providing expert support services for telecom carriers

Managed Services

Diligent care of your telecom infrastructure to sustain the flow of your traffic

Overview

For many SMBs, it might be too costly to employ a full‑scale IT department, and yet too expensive not to have one. With managed services, you will no longer need to choose between the two, getting expert care of your telecom equipment and special attention to your traffic. We offer a service package that covers all aspects of your day‑to‑day IT business needs and can be customized to dramatically improve your operational efficiency. The service will suit you whether you have no engineering team or want to bring other professionals on board
Overview
For many SMBs, it might be too costly to employ a full‑scale IT department, and yet too expensive not to have one. With managed services, you will no longer need to choose between the two, getting expert care of your telecom equipment and special attention to your traffic. We offer a service package that covers all aspects of your day‑to‑day IT business needs and can be customized to dramatically improve your operational efficiency. The service will suit you whether you have no engineering team or want to bring other professionals on board

NOC Service to solve 80% of traffic issues within 24 hours

Traffic Monitoring to sustain and increase the flow of your traffic

Telecom System Configuration to make your system run at full capacity

Processes Reengineering to maximize the engineering team performance

Our offering

• Handling your customers' complaints about traffic issues
• Executing technical analysis to discover and eliminate the root cause of every issue
• Coordinating the best traffic routes with your managers and vendors
• Tracking the volume and quality of traffic on your customers, vendors, routes
• Margin control on your top routes
• Fraud detection and blocking invalid traffic
• Audit of your current SMS/Voice system or deploying a new one
• End-to‑end responsibility for connecting new partners from equipment and routing setup to routes testing and commissioning
• Extensive support of the system operation: equipment and routing configuration, reporting, troubleshooting
• Definition of a new strategy, development of SLA and SLI
• Design and documentation of service processes
• Automatization of service processes, deployment of Helpdesk system
More
More
• Customer behavior and statistical data analysis
• Customization of monitoring parameters and criteria to suit your business needs
More
• System health monitoring: availability, system resources usage, module performance, traffic flow
• Testing the quality of routes, selection of alternative vendors
• Control of the traffic return
More
• Automatization of technical operations: deployment of traffic monitoring, analytical and testing tools
• Development of tailored technical tools
• Testing the quality of routes, selection of alternative vendors
• Control of the traffic return
• Customer behavior and statistical data analysis
• Customization of monitoring parameters and criteria to suit your business needs
• System health monitoring: availability, system resources usage, module performance, traffic flow
• Automatization of technical operations: deployment of traffic monitoring, analytical and testing tools
• Development of tailored technical tools

NOC Service to solve 80% of traffic issues within 24 hours

Traffic Monitoring to sustain and increase the flow of your traffic

Telecom System Configuration to make your system run at full capacity

Processes Reengineering to maximize the engineering team performance

Our offering

• Handling your customers' complaints about traffic issues
• Executing technical analysis to discover and eliminate the root cause of every issue
• Coordinating the best traffic routes with your managers and vendors
• Testing the quality of routes, selection of alternative vendors
• Control of the traffic return
• Tracking the volume and quality of traffic on your customers, vendors, routes
• Margin control on your top routes
• Fraud detection and blocking invalid traffic
• Customer behavior and statistical data analysis
• Customization of monitoring parameters and criteria to suit your business needs
• Audit of your current SMS/Voice system or deploying a new one
• End-to‑end responsibility for connecting new partners from equipment and routing setup to routes testing and commissioning
• Extensive support of the system operation: equipment and routing configuration, reporting, troubleshooting
• System health monitoring: availability, system resources usage, module performance, traffic flow
• Definition of a new strategy, development of SLA and SLI
• Design and documentation of service processes
• Automatization of service processes, deployment of Helpdesk system
• Automatization of technical operations: deployment of traffic monitoring, analytical and testing tools
• Development of tailored technical tools

Your benefits

10 years of experience at your service
Regardless of the age and size of your business, you will have access to a team of professionals with a rich skillset and a proven track record.
Scalable team size
You can start with one person and switch to a full team as your business grows and tasks increase.
Lower operating costs
You pay a fair price for the workload of engineers and the established service processes. You save on taxes, holidays and sick leave.
Quick start to work
You do not need to hire, train and keep your own engineers. Our team is ready to get started right now.
24/7 on duty
Using our service, you do not need to worry about your business day and night. We will take care of it.
Customized service processes
We build our processes around your business goals, providing transparent and trusting communication. Our performance is measured by the agreed upon service-level objective (SLO).
  • 10 years of experience at your service
    Regardless of the age and size of your business, you will have access to a team of professionals with a rich skillset and a proven track record.
  • Scalable team size
    You can start with one person and switch to a full team as your business grows and tasks increase.
  • Lower operating costs
    You pay a fair price for the workload of engineers and the established service processes. You save on taxes, holidays and sick leave.
  • Quick start to work
    You do not need to hire, train and keep your own engineers. Our team is ready to get started right now.
  • 24/7 on duty
    Using our service, you do not need to worry about your business day and night. We will take care of it.
  • Customized service processes
    We build our processes around your business goals, providing transparent and trusting communication. Our performance is measured by the agreed upon service-level objective (SLO).
A male hand holding a cell phone with graphs and diagrams that visualize traffic monitoring services for telecom carriers

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