Publications by Skyward

Elaboration and automation of business processes

Managed Services
Skyward starts providing consulting services for telecom carriers and software developers. The service includes elaboration and optimization of engineering departments’ working processes (support team, NOC, etc.) as well as implementation of Helpdesk system for their automation.

The result of our work is a formalized process, description of procedures and metric monitoring, and also a tool that allows the staff of a customer to fulfil their routine duties at a guaranteed quality in an easy and convenient way. We also offer an additional monitoring of the implemented process and a regular assessment of its performance.